Frequently Asked Questions



Why can't I purchase a single ticket?
Ticket brokers are often unwilling to break up large, even groups of tickets to provide a smaller odd number of tickets to a group of one, three or five. If you have a small, odd number in your party, we recommend you look for a odd numbered group of tickets and choose from that group, or give our customer service representatives a call at (800) 456-8499 to try to meet your needs.

Are these seats together?
All of our groups of tickets are for consecutive seats unless specifically noted otherwise.

What is your return & refund policy?
All ticket purchases through our site are final, and refunds are not available except in cases where an event is permanently cancelled, such as a playoff game that becomes unnecessary. For more information, please review our policies page.

What happens if I lose my tickets?
Baseball tickets are not replaceable, so we encourage our customers to take great care not to lose or accidentally destroy their tickets. In such cases, we will not be able to provide replacement tickets to you. For more information, please review our policies page.

Why are your tickets above face value?
The value that we charge for a ticket is its fair market value, which is sometime higher that the face value of the ticket itself. The face value of a ticket is often not a good indicator of the price it would cost you to acquire the premium tickets we stock. The work that goes into acquiring these hard-to-find tickets is represented in our final price.